Help Center

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Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 3-5 business days to be delivered to you and we ship within 1-2 business days.
• International orders take 2-3 weeks to be delivered via DHL or Deutsch post and we ship within same 2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over ¢50 will have free shipping within Germany.
• Orders under ¢50 will be charged for shipping depending on your order package. Full price will be displayed at checkout. 

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You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept Google pay.

Note that additional exchange fee may apply if your currency is other than Euro.

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Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

• Returns

• Returns to Muslimah are free and simple to make. If you need to send an item back, simply register your return through our " Returning Center " within 14 days of receiving your order and with your order number.

  Items should be sent back in the original, unused condition, with it is packaging case. Returns that do not meet our requirements may not be accepted.

  Note: Selected items from our sale are not eligible for return.

• Exchange

  For hygiene reasons, exchange is only offered if you recieve a wrong hijab other than the one you ordererd or one that has a defect.

  Please call or message us at +491707861363 within 48 hours of receipt of your order. If the new product you want is out of stock then you will receive store credit.

  If you don't notify us within 48 hours of receipt of order or product has been used or tags have been removed, then Muslimah.de will not be able to exchange your order.

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Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3-5 business days.

Our support team is always happy to guide you at any step!

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International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.